About Our Tickets

Ticket Information & Medina’s Policies

For Information, call 763-478-6661.
Ticket office hours are Monday through Saturday, 9 AM – 10 PM.
*Band Schedule, Times and Prices Subject to Change.

ONLINE TICKET SALES POLICY:
Online ticket sales end and WILL NOT be available 24 hours prior to concert/event.
Tickets purchased after 5 PM will be processed on the next business day and mailed according to shipping policy.

GOLD SEATING TICKETS:
Our Gold seating will be available for some of our concerts.
Our Gold seating is based on the date of purchase, the sooner you purchase your Gold seating ticket, the better seating you will have.
When Gold seating is available for a concert, this will be the 1st tier of seating on the dance floor, closest to the stage.

RESERVED SEATING TICKETS:
Our Reserved seating is based on the date of purchase, the sooner you purchase your reserved seating ticket, the better seating you will have.
When Gold seating is available for a concert, this will be the seating around the Gold seating.
When Gold seating is NOT available for a concert, this will be the seating on the dance floor, closest to the stage.

SEATING IS BASED ON YOUR DATE OF PURCHASE.
The Gold and Reserved seating assignments are posted on the marker board in the lobby of the ballroom the night of the show. When you arrive that evening, you will find your name is listed on a marker board with a table number next to your name. On the dance floor, locate your table, and choose any available seats at the table you have been assigned to.

As soon as you see or hear of a show advertised, you will want to buy your tickets right away as this type of seating will sell out first.
If you buy Gold or Reserved seating tickets, you need to buy them all at one time, under one name in order to sit together, NO add ons, please.

OPEN SEATING TICKETS:
Open seating (also called general seating) is seating surrounding the dance floor.
This seating is on a 1st come, 1st serve basis.

SHIPPING/MAILING POLICY:
Online ticket purchases will be mailed to you via the U.S. Postal Service (USPS) within 1-2 business days.
All tickets purchased less than 1 week prior to concert/event will be held for you and can be picked up at the ticket window in lobby of ballroom anytime after the doors open. Tickets are held under the name of the person who purchased them. Contact us at 763-478-6661 for any shipping concerns.

ADMITTANCE POLICY:
For any regular dance, children under 18 years of age are welcome, but they must be accompanied by a parent.
Persons 18 – 21 years and older must have valid photo I.D.’s and they are left with security for the evening and picked up on the way out.
Persons 21 years and older must have valid photo I.D.’s at time of admission.
PLEASE NOTE: Some concerts/events are age restricted and state 21 years and older.

* No Refunds.
* Not responsible for lost or stolen tickets.
* Advance online ticket sales stop at approximately 3 PM the day before a show.
* Advance tickets are still available by phone until 10 PM the night prior to the show by call 763-478-6661.
* Tickets are available the day of show, at the door ONLY.
* Tickets purchases day of show, at the door are more ($4-$6 average) than than listed price.
* Times, Prices and Band Schedules Subject to Change.

* Starting November 1, 2009, Medina will no longer accept checks.

* All Concert and Special Event Tickets Include Tax & a $2 Facility Charge Per Ticket.

PRIVACY POLICY:
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

SECURITY POLICY
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

REFUND POLICY
All sales are final.